Verabschiedung und Bezahlung im Friseursalon: Phrasen und Vokabeln für den perfekten Abschluss

Question 1

When saying goodbye to a customer, which English phrase is appropriate?

Accepted Answer

Goodbye

Answer

Au revoir

Answer

Ciao

Answer

Farewell

Question 2

To schedule a follow-up appointment, which expression should you use?

Accepted Answer

Would you like to book another appointment?

Answer

I'm looking forward to your next visit.

Answer

When can I see you again?

Answer

When are you coming back?

Question 3

What is the German translation for 'tip'?

Accepted Answer

Trinkgeld

Answer

Bonus

Answer

Zulage

Answer

Spende

Question 4

When receiving a tip, which behavior is considered professional and polite?

Accepted Answer

Thanking the customer

Answer

Ignoring the tip

Answer

Asking for a larger tip

Answer

Dividing the tip with colleagues

Question 5

What is the German equivalent for 'Rechnung' (invoice)?

Accepted Answer

Bill

Answer

Statement

Answer

Receipt

Answer

Order

Question 6

Which of the following phrases can be used to offer a discount to a customer?

Accepted Answer

We have a special offer today.

Answer

Would you like a discount?

Answer

I'm sorry, but we don't offer discounts.

Answer

The price is fixed.

Question 7

Wähle die höflichste Art, sich von einem Kunden zu verabschieden:

Accepted Answer

Goodbye and have a nice day.

Answer

Bye, see you later.

Answer

Have a good one.

Answer

So long!

Question 8

Auf welche professionelle Art verabschieden Sie sich von einem Kunden auf Englisch?

Accepted Answer

Have a nice day

Answer

Goodbye

Answer

See you later

Answer

Bye-bye

Question 9

Was ist die korrekte englische Bezeichnung für eine Haarpflege?

Accepted Answer

Hair care

Answer

Hair treatment

Answer

Hair styling

Answer

Hair cut

Question 10

Welches englische Wort beschreibt eine Haarwäsche?

Accepted Answer

Shampoo

Answer

Conditioner

Answer

Styling

Answer

Haircut

Question 11

Which of the following phrases is NOT used to arrange a future appointment?

Accepted Answer

Goodbye, I'll see you again soon.

Answer

Can I book you in for next week?

Answer

Would you like to schedule a follow-up?

Answer

When are you available for your next appointment?

Question 12

Which of the following is a common phrase used to thank a customer for their payment?

Accepted Answer

Thank you for your payment.

Answer

Here's your receipt.

Answer

Have a great day.

Answer

See you next time.

Question 13

What is the English translation of the German phrase 'Vielen Dank für Ihren Besuch'?

Accepted Answer

Thank you very much for your visit.

Answer

I hope you had a pleasant experience.

Answer

We appreciate your business.

Answer

Goodbye and come again soon.

Question 14

What is the appropriate way to handle a customer who is unhappy with their service?

Accepted Answer

Apologize and offer a solution.

Answer

Get defensive and argue with the customer.

Answer

Ignore the complaint and hope it goes away.

Answer

Ask the customer to leave.

Question 15

What is the English word for the German term 'Friseurin'?

Accepted Answer

Hairstylist

Answer

Barber

Answer

Beautician

Answer

Cosmetologist

Question 16

Welcher Satz ist nicht angemessen, um sich von einem Kunden zu verabschieden?

Accepted Answer

See you never!

Answer

Goodbye, thank you for your visit.

Answer

Take care, have a great day!

Answer

Hope to see you again soon.

Question 17

Which of the following payment methods isNOT typically accepted in English-speaking hair salons?

Accepted Answer

Barter

Answer

Cash

Answer

Credit card

Answer

Mobile payment

Question 18

Which of the following is NOT a common way to express gratitude to a customer in English?

Accepted Answer

Have a terrible day!

Answer

Thank you for choosing our salon.

Answer

We appreciate your business.

Answer

Hope to see you again soon!

Question 19

What is the most appropriate way to handle a complaint from a customer in an English-speaking hair salon?

Accepted Answer

Apologize and offer to fix the issue.

Answer

Argue with the customer.

Answer

Ignore the complaint.

Answer

Blame the customer for the issue.

Question 20

Wie gehst du mit einem Kunden professionell um, der unzufrieden mit einer erbrachten Dienstleistung ist und eine Rückerstattung verlangt?

Accepted Answer

Dem Kunden eine Entschuldigung anbieten, die Angelegenheit anhand der vorliegenden Informationen prüfen und gemeinsam nach einer kundenorientierten Lösung suchen.

Answer

Dem Kunden direkt widersprechen und auf die Allgemeinen Geschäftsbedingungen verweisen.

Answer

Dem Kunden ohne vorherige Prüfung der Sachlage sofort eine Rückerstattung anbieten.

Answer

Den Kunden ignorieren in der Hoffnung, dass er von selbst geht.

Question 21

When greeting a customer for their appointment, it is appropriate to say:

Accepted Answer

Hello, [customer name]. Welcome to our salon.

Answer

Welcome, what time is your appointment?

Answer

Hello, what are you here for?

Answer

Hello, are you ready for your haircut?

Question 22

To confirm a customer's appointment, you should say:

Accepted Answer

Your appointment is scheduled for [date] at [time].

Answer

Can you confirm your appointment for [date]?

Answer

You have an appointment on [date], at what time?

Question 23

When requesting payment for services, it is appropriate to say:

Accepted Answer

Your total is [amount]. Would you like to pay by cash or card?

Answer

How much do I owe you?

Answer

I need payment for your services.

Question 24

To apologize for a service delay, you could say:

Accepted Answer

I'm sorry for the delay. We are currently running behind schedule.

Answer

We're late, but it's not my fault.

Answer

I'm sorry, but you'll have to wait.

Question 25

Which word best translates to 'Quittung' in English?

Accepted Answer

Receipt

Answer

Invoice

Answer

Bill

Answer

Statement

Question 26

What is the best response to a customer who says: 'I'm paying by card.'?

Accepted Answer

Please insert your card into the machine.

Answer

Do you have cash?

Answer

Can you show me your ID?

Answer

What is the card number?

Question 27

How do you ask a customer to pay the exact amount?

Accepted Answer

Could you please pay the exact amount?

Answer

Can you give me the change?

Answer

Do you have any smaller bills?

Answer

How much do I owe you?

Question 28

How would you ask a customer if they would like to schedule another appointment?

Accepted Answer

Would you like to book another appointment?

Answer

Can you schedule a follow-up?

Answer

When can I see you again?

Answer

Do you want to come back?

Question 29

What should you say if a customer wants to pay with a credit card?

Accepted Answer

We accept Visa and Mastercard.

Answer

How much is it?

Answer

Can you pay by check?

Answer

Do you have cash?

Question 30

Which phrase expresses gratitude for a payment made?

Accepted Answer

Thank you for your payment.

Answer

Have a nice day!

Answer

Would you like a bag?

Answer

Here is your receipt.

Question 31

How would you ask a customer if they need a receipt?

Accepted Answer

Do you need a receipt?

Answer

Would you like a bag?

Answer

Goodbye!

Answer

Can I help you with anything else?

Question 32

Which term refers to the remaining amount a customer owes?

Accepted Answer

Balance

Answer

Payment

Answer

Bill

Answer

Cash

Question 33

What word is used to indicate that a customer's payment is being processed?

Accepted Answer

Processing

Answer

Pending

Answer

Cancelled

Answer

Paid

Question 34

What should you say if a customer wants to redeem a voucher?

Accepted Answer

Can I see your voucher, please?

Answer

Do you have a coupon?

Answer

I'm sorry, we don't accept vouchers.

Answer

How much is the voucher?

Question 35

Which of the following is the most appropriate way to bid farewell to a client in a hair salon?

Accepted Answer

Have a nice day!

Answer

See you later!

Answer

Goodbye!

Answer

Enjoy your day!

Question 36

How would you inquire about scheduling a subsequent appointment while ensuring clarity?

Accepted Answer

When would you like to book your next appointment?

Answer

Can I assist you further?

Answer

What day suits you best?

Answer

Did you enjoy your visit?

Question 37

Which of the following is the most polite way to request payment?

Accepted Answer

May I inquire about your preferred payment method, cash or card?

Answer

Could you please pay now?

Answer

Is there anything else I can assist you with?

Answer

How much do I owe?

Question 38

Translate the following English phrase into German: 'Thank you very much for your patronage!'

Accepted Answer

Vielen Dank für Ihren Besuch!

Answer

Wir freuen uns auf Ihren nächsten Besuch!

Answer

Danke für Ihr Kommen!

Answer

Einen schönen Tag noch!

Question 39

Which of the following is an uncommon payment option in hair salons?

Accepted Answer

Cheque

Answer

Credit card

Answer

Cash

Answer

Debit card

Question 40

When confirming the payment amount, which phrase would be appropriate?

Accepted Answer

The total comes to 20 euros.

Answer

Thank you for your patronage!

Answer

Would you like to pay now?

Answer

Can I have your phone number?

Question 41

Translate the following English question into German: 'Would you like to schedule an appointment for next week?'

Accepted Answer

Möchten Sie einen Termin für nächste Woche vereinbaren?

Answer

Wann möchten Sie wiederkommen?

Answer

Wie kann ich Ihnen helfen?

Answer

Vielen Dank für Ihren Besuch!

Question 42

In a professional setting, how should you respond to a client requesting a discount?

Accepted Answer

Politely explain the salon's policy regarding discounts.

Answer

Decline their request outright.

Answer

Immediately offer a discount.

Answer

Ignore their query.

Question 43

How should you react when a client expresses dissatisfaction with their service?

Accepted Answer

I apologize for your dissatisfaction. Let me see if I can find a solution.

Answer

I'm certain you're mistaken.

Answer

That's not my responsibility.

Question 44

What is the primary objective of using polite phrases like 'Have a nice day' and 'Thank you' in customer service interactions?

Accepted Answer

To foster a positive and professional experience for the client.

Answer

To obligate the client to return.

Answer

To prevent potential misunderstandings.

Question 45

Which payment method is typically not accepted in most hair salons?

Accepted Answer

Bitcoin

Answer

Credit card

Answer

Debit card

Answer

Cash

Question 46

Which phrase is used to confirm the total amount due?

Accepted Answer

The total comes to £25.

Answer

Do you have any coupons?

Answer

Would you prefer to pay by cash?

Answer

Thank you for your business.

Question 47

Which action is appropriate when a customer expresses dissatisfaction with the service?

Accepted Answer

Apologize and offer a refund or discount.

Answer

Ignore the customer's feedback.

Answer

Engage in an argument with the customer.

Answer

Dispute the customer's complaint.

Question 48

Which phrase is considered professional for expressing gratitude after a customer has paid?

Accepted Answer

Thank you for your business.

Answer

See you soon.

Answer

Have a great day!

Answer

Goodbye.

Question 49

What is the most important principle to follow when interacting with customers?

Accepted Answer

Be polite and respectful.

Answer

Always assert your authority.

Answer

Maximize product sales.

Answer

Complete tasks as quickly as possible.

Question 50

How should you respond to a customer attempting to pay with a counterfeit bill?

Accepted Answer

Politely inform the customer that the bill is not genuine and request an alternative payment method.

Answer

Accuse the customer of forgery.

Question 51

Which of these is the most direct way to ask a customer for payment?

Accepted Answer

Can I have the payment, please?

Answer

How much do I owe you?

Answer

What's the total?

Answer

Do you accept credit cards?

Question 52

Which payment method is NOT typically used in English-speaking hair salons?

Accepted Answer

Cash only

Answer

Debit card

Answer

Mobile payment

Answer

Credit card

Question 53

Which of these is the most polite way to remind a customer about their upcoming appointment?

Accepted Answer

Just a reminder about your appointment on [date] at [time]

Answer

Don't forget your appointment on [date] at [time]

Answer

Your appointment is coming up soon on [date] at [time]

Question 54

What is the most direct way to ask a customer if they have any questions?

Accepted Answer

Do you have any questions?

Answer

Are you satisfied with our service?

Answer

Can I answer any questions for you?

Answer

Is there anything else I can help you with?

Question 55

How do you politely ask a customer if they want to book their next appointment?

Accepted Answer

Would you like to book your next appointment now?

Answer

You need to book another appointment.

Answer

When's your next appointment?

Answer

You should book another appointment.

Question 56

Which phrase is the most appropriate way to say goodbye to a client after their appointment?

Accepted Answer

Have a great day!

Answer

Catch you later!

Answer

See you later!

Answer

Bye!

Question 57

A client wants to book another appointment. How would you ask them what day works best for them?

Accepted Answer

What day would work best for you to come back in?

Answer

What day are you free?

Answer

Do you have a specific day in mind?

Answer

When do you want to come back?

Question 58

A client asks about the total cost. What would you say to confirm the amount?

Accepted Answer

The total comes to [amount].

Answer

It's [amount] for you.

Answer

That will be [amount].

Answer

You owe me [amount].

Question 59

A client wants to pay with a credit card. How would you ask them to insert their card?

Accepted Answer

Please insert your card into the machine.

Answer

Put your card in the machine.

Answer

Slide your card here.

Answer

Tap your card.

Question 60

A client asks for a receipt. How would you offer it to them?

Accepted Answer

Here is your receipt.

Answer

Here is your bill.

Answer

Do you need a receipt?

Answer

You can have a receipt.

Question 61

Which phrase is NOT an appropriate way to thank a client for their business?

Accepted Answer

See you next time!

Answer

I appreciate your business.

Answer

Thank you for coming in today.

Answer

Have a wonderful day!

Question 62

A client asks for a specific stylist who is unavailable. How would you politely inform them?

Accepted Answer

Unfortunately, [stylist's name] is unavailable today. Would you like to schedule an appointment with another stylist?

Answer

[Stylist's name] is not here today.

Answer

Sorry, [stylist's name] is busy.

Answer

Maybe another time?

Question 63

A client wants to book an appointment for next week. How would you confirm the appointment details?

Accepted Answer

So that's [day] at [time] with [stylist's name]. Can you please confirm?

Answer

Got it.

Answer

Is that correct?

Answer

Okay, next week then?

Question 64

A client is paying with cash. How would you say to confirm the amount they are paying?

Accepted Answer

You are paying with [amount], correct?

Answer

Okay?

Answer

Is that all you are paying?

Answer

That's the right amount, right?