Job Design and Work Measurement: Master Workforce Management

Question 1

Which of the following is a characteristic of a well-designed job according to job design principles?

Accepted Answer

High skill variety

Answer

Low task significance

Answer

Minimal autonomy

Answer

Lack of feedback

Question 2

Which work measurement technique involves studying time and motion to determine the most efficient way to perform a task?

Accepted Answer

Predetermined motion time systems

Answer

Statistical sampling

Answer

Work sampling

Answer

Time delay analysis

Question 3

Which of the following is NOT a hygiene factor in the Herzberg Two-Factor Theory?

Accepted Answer

Nature of work itself

Answer

Company policies

Answer

Working conditions

Answer

Salary

Question 4

What is the primary goal of ergonomics?

Accepted Answer

Adapt the workplace to the worker

Answer

Increase job efficiency solely

Answer

Reduce job-related stress only

Answer

Improve job satisfaction alone

Question 5

Which job design approach involves regularly rotating workers through different tasks?

Accepted Answer

Job rotation

Answer

Job enlargement

Answer

Job enrichment

Answer

Job simplification

Question 6

What is the process of determining the amount of time required to complete a task called?

Accepted Answer

Work measurement

Answer

Time estimation

Answer

Productivity analysis

Answer

Performance appraisal

Question 7

A job that requires frequent interactions with customers and colleagues demonstrates which type of job complexity?

Accepted Answer

Social complexity

Answer

Cognitive complexity

Answer

Physical complexity

Answer

Emotional complexity

Question 8

What is the fundamental principle of statistical sampling work measurement?

Accepted Answer

Observing a random sample of workers

Answer

Using predetermined time standards

Answer

Timing every cycle of a task

Answer

Estimating the time required for a task

Question 9

What is a key advantage of job enlargement?

Accepted Answer

Increased employee satisfaction and motivation

Answer

Reduced labor costs

Answer

Improved product quality

Answer

Reduced training time

Question 10

Which fundamental principle of job design focuses on dividing a job into smaller, specialized tasks?

Accepted Answer

Specialization

Answer

Job enlargement

Answer

Job enrichment

Answer

Job rotation

Question 11

In work measurement, which technique involves observing and recording the time an employee spends on specific tasks?

Accepted Answer

Time study

Answer

Work sampling

Answer

MOST

Answer

Method time measurement

Question 12

What is the primary objective of job enrichment?

Accepted Answer

Increase employee motivation and fulfillment

Answer

Reduce production costs

Answer

Improve product quality

Answer

Enhance job security

Question 13

What is the main goal of time study in work measurement?

Accepted Answer

Establishing standard time allowances for tasks

Answer

Identifying areas for process improvement

Answer

Assessing employee performance

Answer

Calculating labor costs

Question 14

What is the key distinction between micro and macro work measurement?

Accepted Answer

Micro focuses on detailed tasks, while macro analyzes overall processes

Answer

Macro focuses on detailed tasks, while micro analyzes overall processes

Answer

Both techniques measure different types of work

Answer

There is no distinction between the two techniques

Question 15

Which component is absent from a typical job description?

Accepted Answer

Compensation

Answer

Job title

Answer

Responsibilities

Answer

Qualifications

Question 16

Which of the following principles of job design aims to increase employee engagement and motivation by providing a variety of tasks?

Accepted Answer

Task variety

Answer

Specialization

Answer

Autonomy

Answer

Job rotation

Question 17

Which of the following is NOT a common work measurement method?

Accepted Answer

Subjective observation

Answer

Time and motion study

Answer

Performance rating

Answer

Work sampling

Question 18

Which of the following is NOT a benefit of job rotation?

Accepted Answer

Increases production costs due to employee downtime

Answer

Reduces monotony and boredom

Answer

Provides opportunities for skill development and cross-training

Answer

Improves employee morale and motivation

Question 19

What is the key difference between micro and macro work measurement?

Accepted Answer

Micro work measurement focuses on individual tasks, while macro work measurement analyzes the entire work process.

Answer

Micro work measurement is more accurate than macro work measurement.

Answer

Micro work measurement is used for long-term studies, while macro work measurement is used for short-term studies.

Answer

There is no difference between micro and macro work measurement.

Question 20

Which of the following is the primary objective of job design?

Accepted Answer

Increasing productivity and efficiency

Answer

Improving employee satisfaction

Answer

Reducing production costs

Answer

Enhancing customer service

Question 21

The process of determining the specific tasks and responsibilities involved in a job is referred to as:

Accepted Answer

Job analysis

Answer

Job description

Answer

Job specification

Answer

Job evaluation

Question 22

Which factor is NOT considered when designing jobs?

Accepted Answer

Customer feedback

Answer

Employee skills and abilities

Answer

Technology

Answer

Cost

Question 23

What is the primary purpose of work measurement in operations management?

Accepted Answer

To establish the standard time required to complete a task

Answer

To boost employee motivation

Answer

To assess employee performance

Answer

To optimize production processes

Question 24

What is the primary goal of job enrichment?

Accepted Answer

To enhance job satisfaction

Answer

To reduce employee turnover

Answer

To increase productivity

Answer

To simplify job tasks

Question 25

Which job design principle focuses on increasing employee satisfaction and motivation by making their work more meaningful?

Accepted Answer

Job Enrichment

Answer

Specialization

Answer

Job Enlargement

Answer

Job Rotation

Question 26

In the socio-technical systems theory of job design, which principle is essential?

Accepted Answer

Enhance employee motivation and fulfillment

Answer

Minimize training requirements

Answer

Eliminate all physical and mental demands

Answer

Maximize shareholder value

Question 27

Which job design method aims to minimize monotony by rotating employees through different tasks?

Accepted Answer

Job Rotation

Answer

Job Enlargement

Answer

Job Simplification

Answer

Job Enrichment

Question 28

What is the primary purpose of work measurement?

Accepted Answer

To establish time standards for work tasks

Answer

To identify areas for improvement

Answer

To enhance employee morale

Question 29

Which work measurement technique involves observing and recording the time taken to perform specific work elements?

Accepted Answer

Time Study

Answer

Work Sampling

Answer

Method Time Measurement

Answer

Predetermined Motion Time Systems

Question 30

What is the purpose of a work standard?

Accepted Answer

To define a reasonable level of work output

Answer

To reduce workplace accidents

Answer

To improve employee morale

Answer

To determine employee compensation

Question 31

How does job design relate to work measurement?

Accepted Answer

Job design determines the tasks to be performed, while work measurement establishes the time standards for those tasks.

Answer

Work measurement determines the tasks to be performed, while job design establishes the time standards for those tasks.

Question 32

What is the purpose of a work factor?

Accepted Answer

To represent the relative difficulty or time required for a specific work element

Answer

To evaluate the efficiency of a work system

Answer

To determine employee compensation

Question 33

Which job design method involves the planned rotation of workers through different tasks?

Accepted Answer

Job Rotation

Answer

Job Enrichment

Answer

Job Specialization

Answer

Job Enlargement

Question 34

What is the primary benefit of implementing work measurement techniques?

Accepted Answer

Increased work efficiency and productivity

Answer

Enhanced customer satisfaction

Answer

Increased employee morale

Answer

Lower labor costs

Question 35

What is the main purpose of establishing a time standard?

Accepted Answer

To determine the expected time required to complete a task or operation

Answer

To set employee performance targets

Answer

To monitor employee productivity

Answer

To optimize resource allocation

Question 36

Which principle of job design emphasizes fitting jobs to the capabilities, skills, and needs of employees?

Accepted Answer

Person-job fit

Answer

Task optimization

Answer

Efficiency maximization

Question 37

Which of the following is a potential advantage of job enrichment?

Accepted Answer

Increased employee motivation and job satisfaction

Answer

Reduced labor costs

Answer

Higher turnover rates

Answer

Simplified job training

Question 38

What is the primary objective of work simplification?

Accepted Answer

To eliminate unnecessary steps and improve process efficiency

Answer

To enhance the complexity and challenge of tasks

Answer

To reduce the total number of employees required

Question 39

Which of the following is a potential challenge in implementing work measurement systems?

Accepted Answer

Employee resistance due to concerns about increased workload or job loss

Answer

Lack of technological resources

Answer

Unclear or unrealistic goals

Answer

Insufficient data for analysis

Question 40

How are job design and work measurement related?

Accepted Answer

Job design provides the foundation for work measurement, which in turn provides data for further job design improvements.

Answer

Job design and work measurement are independent processes.

Question 41

Which of the following is NOT a primary consideration when designing a job?

Accepted Answer

Employee age

Answer

Physical and mental demands

Answer

Job content

Answer

Employee skills and abilities

Question 42

Which job design technique emphasizes expanding the scope of a job to increase employee motivation and satisfaction?

Accepted Answer

Job enrichment

Answer

Job rotation

Answer

Job enlargement

Question 43

Which work measurement technique involves directly observing and recording the time and motions required to complete a task?

Accepted Answer

Time study

Answer

Assembly line balancing

Answer

Ergonomics

Answer

Job analysis

Question 44

Which advantage is associated with the use of predetermined motion time systems (PMTS) in work measurement?

Accepted Answer

High level of consistency and accuracy

Answer

Wide applicability to diverse tasks

Answer

Ease of use and implementation

Answer

Low cost of implementation

Question 45

What is the main purpose of conducting a work sampling study?

Accepted Answer

To estimate the proportion of time spent on various activities

Answer

To establish the standard time for a task

Answer

To identify potential improvements in work methods

Question 46

Which principle is central to ergonomic job design?

Accepted Answer

Adapting the job to fit the worker's capabilities and limitations

Answer

Using standardized work methods to ensure efficiency

Answer

Eliminating all physical effort from the job

Answer

Maximizing employee output regardless of physical or mental demands

Question 47

What is the primary responsibility of a work measurement analyst?

Accepted Answer

Analyzing and improving work methods and processes

Answer

Conducting time and motion studies exclusively

Answer

Designing and implementing new production lines

Answer

Evaluating employee performance and providing feedback

Question 48

Which job design method emphasizes employee autonomy and control over their work?

Accepted Answer

Job enrichment

Answer

Job rotation

Answer

Job enlargement

Answer

Job simplification

Question 49

What is the primary purpose of work measurement in an organizational context?

Accepted Answer

To determine the standard time and resources required to complete tasks efficiently.

Answer

To design new equipment for improved productivity.

Answer

To identify and eliminate unnecessary tasks in a workflow.

Answer

To evaluate employee performance based on task completion time.

Question 50

Which work measurement technique relies on directly observing and timing a task to determine its standard time?

Accepted Answer

Time study

Answer

Work sampling

Answer

Activity sampling

Answer

Predetermined time systems

Question 51

A labor standard represents:

Accepted Answer

The expected time needed to complete a task under typical working conditions.

Answer

The shortest possible time to complete a task, regardless of conditions.

Answer

The average time taken by all employees to complete a task.

Question 52

What is the primary objective of job enlargement in job design?

Accepted Answer

To increase the variety of tasks within a job to reduce monotony and enhance employee satisfaction.

Answer

To simplify tasks and make them easier to learn for new employees.

Answer

To improve overall efficiency by minimizing task switching time.

Answer

To motivate employees by providing them with greater responsibility and control.

Question 53

Which of the following is a recognized example of a predetermined time system (PTS) for work measurement?

Accepted Answer

Methods-Time Measurement (MTM)

Answer

Activity sampling

Answer

Time study

Answer

Work sampling